Privacy Policy
Jointheflok Limited TA Reservest
Last Updated: 01 January 2025
Jointheflok Limited TA Reservest (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, and share your personal information when you use our booking platform.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
We operate a booking platform for travel agents to book multi-bedroom products (MBPs), such as villas and suites. Our customers include travel agents, travel designers, and tour operators operating within a legally registered agency.
This Privacy Policy applies to all users of our platform.
2. What Personal Data We Collect
We only collect essential personal data necessary to provide our services and facilitate bookings. This may include:
2.1 User Data
• Full name
• Email address
• Phone number
• Agency details (company name, registration number, business address)
• Account login credentials
2.2 Booking Data
• Guest names and details required for hotel reservations
• Travel itinerary details
• Payment details (processed securely by third-party providers, we do not store payment card details)
2.3 Technical Data
• IP address
• Browser type and version
• Operating system
• Log files and analytics data (to improve platform performance)
3. How We Use Personal Data
We use your personal data for the following purposes:
• To facilitate hotel bookings on behalf of travel agents and their guests.
• To manage user accounts and provide customer support.
• To communicate with users regarding bookings, system updates, and support queries.
• To improve our platform by analyzing user behavior and preferences.
• To comply with legal obligations and prevent fraudulent or unauthorized activities.
We do not use your personal data for marketing without your explicit consent.
4. How We Share Personal Data
We only share your personal data as required to provide booking services, including:
• With hotel partners to process reservations and manage accommodation requests.
• With payment processors to securely handle transactions.
• With service providers that help us operate our platform (e.g., cloud hosting, customer support).
• With regulatory authorities if legally required for compliance purposes.
We do not sell, trade, or rent personal data to third parties.
5. Data Protection & Security
We take appropriate measures to protect personal data, including:
• Encryption of sensitive information during transmission and storage.
• Access controls to restrict unauthorized access to user data.
• Regular security audits to prevent data breaches.
Despite our efforts, no system is 100% secure. Users should also take precautions to protect their account credentials.
6. Data Retention
• We retain user data only as long as necessary for booking purposes and legal compliance.
• Inactive accounts may be deleted after 3 years.
• Users may request data deletion at any time, subject to legal retention requirements.
7. Cookies & Tracking Technologies
Our platform uses cookies and similar technologies to:
• Improve user experience
• Track platform usage for analytics
• Maintain user session security
Users can control or disable cookies via their browser settings, though this may affect platform functionality.
8. User Rights Under GDPR
If you are based in the UK, EU, or EEA, you have the following rights under GDPR:
1. Right to Access – Request a copy of your personal data.
2. Right to Rectification – Correct inaccurate or incomplete data.
3. Right to Erasure (Right to be Forgotten) – Request deletion of personal data.
4. Right to Restrict Processing – Limit how we use your data.
5. Right to Data Portability – Receive your data in a structured format.
6. Right to Object – Object to data processing based on legitimate interests.
7. Right to Withdraw Consent – Withdraw consent for data processing at any time.
To exercise these rights, contact us at info@reservest.com. We may require identity verification before processing requests.
9. Third-Party Links & Integrations
Our platform may contain links to third-party websites or services (e.g., hotel booking systems, payment gateways).
• We do not control third-party privacy practices.
• Users should review the privacy policies of third-party services before sharing personal data.
10. International Data Transfers
We store and process user data within the UK and EEA. If data is transferred internationally, we ensure compliance with GDPR safeguards, including:
• Standard Contractual Clauses (SCCs) for data transfers.
• Secure encryption and access controls to protect data.
11. Account Termination & Data Deletion
If you wish to delete your account and associated personal data, you can request this by emailing us at info@reservest.com.
We will process your request within 30 days, subject to any legal retention obligations.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be:
• Communicated via email or platform notifications.
• Effective from the updated date at the top of this document.
Users should review this policy periodically to stay informed.
Acknowledgment & Consent
By using our platform, you confirm that you have read, understood, and agreed to this Privacy Policy.