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Terms and Conditions

Jointheflok Limited TA Reservest

Last Updated: 01 January 2025

 

 

Welcome to Jointheflok Limited TA Reservest (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our platform, which provides a purpose-built booking system for travel agents to book multi-bedroom products (“MBPs”), such as villas and suites. By registering for and using our platform, you agree to comply with these Terms. If you do not agree, you may not use our services.

  1. Definitions 
  • “Platform”refers to the online booking system operated by Jointheflok Limited TA Reservest.
  • “User”refers to travel agents, travel designers, and tour operators registered under an agency account.
  • “Hotel Partners”refers to the accommodation providers listing MBPs on our platform.
  • “Third-Party Content”refers to any content provided by hotel partners or other third parties.
  1. User Registration & Eligibility 
  • Our platform is available only toregistered travel agents, travel designers, and tour operators operating within a legally registered agency.
  • All users must be at least18 years old or the legal age in their jurisdiction.
  • Users mustregister an account and provide accurate and complete information.
  • Wereserve the right to reject or suspend accounts if eligibility criteria are not met.
  1. Our Services

We provide a booking platform for travel agents offering:

  • Vetted multi-bedroom products (MBPs)(e.g., villas and suites).
  • Multiple payment solutions for bookings.
  • Directly bookable MBPsthrough distribution APIs.
  • Enquiry-based bookingsfacilitated by direct communication with hotels.
  • Proposal building tools for travel agents.
  • Trip management features to organize bookings.
  • Listing management tools for hotel partners.

We do not provide travel services directly and act only as a booking intermediary between travel agents and hotel partners.

  1. Service Availability & Support 
  • We strive for99% uptime, but do not guarantee uninterrupted access.
  • Oursupport team is available Monday – Friday, 08:00 – 18:00 UK time.
  • We are not responsible fordowntime due to maintenance, force majeure events, or third-party failures.
  1. User Responsibilities & Acceptable Use

By using our platform, users agree to:

  • Operate in good faith as members of the travel trade.
  • Not engage in fraudulent, illegal, or unethical activities.
  • Only use the platform for legitimate bookingsand not misuse the system.
  • Refrain from distributing platform content that is not part of a booking flow.
  • Obtain third-party consent before submitting any third-party content.

Any violation of these terms may result in account suspension or termination.

  1. Third-Party Content & Hotel Listings 
  • Our platform allowshotel partners to list MBPs.
  • Wedo not own or control third-party content and are not responsible for inaccuracies.
  • Users must ensure that they have consent from third parties before submitting or using content.
  1. Payments, Cancellations & Refunds 
  • Users may access multiple payment options, as available on the platform.
  • Cancellation policies and refund eligibilityare determined by the hotel partners, not by us.
  • Users mustreview and agree to cancellation and refund policies before booking.
  • Chargebacks, disputes, or fraudulent payment activitiesmay result in account suspension.
  1. Data Protection & Privacy 
  • We collect only thepersonal data required to operate the platform and facilitate bookings.
  • We comply withGDPR and do not share user data with third parties unless required for bookings or with explicit user consent.
  • Users must ensure theyhandle guest data in compliance with applicable data protection laws.

For more details, refer to our Privacy Policy.

  1. Intellectual Property & Content Usage 
  • All platform content, software, and branding belong to Jointheflok Limited TA Reservest.
  • Users may not copy, redistribute, or modify platform content outside of a booking flow.
  • Any content submitted by users must be lawful and authorized.
  1. Account Termination & Suspension

We reserve the right to suspend or terminate any account at our discretion if:

  • The user violates these Terms.
  • The user does not meet the registration criteria.
  • The system is abused or misused for unintended purposes.

Users may request account termination by contacting support. 

  1. Limitation of Liability 
  • We act only as a booking intermediary and are not responsible for:
  • The quality or availability of MBPs.
  • Errors or inaccuracies in hotel listings.
  • Cancellations or non-fulfillment by hotels.
  • Liability is limitedto the extent permitted by law.
  • We donot guarantee uninterrupted access and are not liable for losses due to downtime.
  1. Dispute Resolution 
  • These Terms are governed by and interpreted under the laws of England and Wales.
  • Users must first attemptinformal resolution by contacting customer support.
  • If unresolved, disputes may be referred to
  • For international disputes, arbitration may be used underLCIA rules.
  • If a dispute escalates, it falls under theexclusive jurisdiction of the courts of England and Wales.
  1. Amendments to Terms 
  • We may update these Terms at any time.
  • Users will be notified of significant changes.
  • Continued use of the platform after updates implies acceptance of the new Terms.

Acceptance of Terms

By using our platform, you confirm that you have read, understood, and agreed to these Terms.

 

 

Booking Policy

Jointheflok Limited TA Reservest

 Last Updated: 01 January 2025

 

This Booking Policy outlines the terms governing bookings made through Jointheflok Limited TA Reservest (“Company,” “we,” “us,” or “our”). By using our platform, you acknowledge that we act solely as a booking facilitation tool for travel agents and do not operate as a tour operator or travel service provider.All bookings made via our platform are subject to this policy, along with the specific booking terms and conditions of our hotel partners.

  1. Role of Jointheflok Limited TA Reservest
  • We operate a technology platform that enables registered travel agents to book multi-bedroom products (MBPs) such as villas and suites.
  • We do not own, manage, or operate any of the properties listed on our platform.
  • We do not provide travel services, act as a tour operator, or assume responsibility for hotel operations, availability, or service quality.
  • Our role is strictly to facilitate connections between travel agents and hotel partners.
  1. Hotel Partner Booking Terms & Conditions

All bookings made through our platform are subject to the specific terms and conditions of the respective hotel partner. This includes: 

  • Payment terms(deposit requirements, balance due dates, accepted payment methods).
  • Cancellation policies(refund eligibility, penalties for late cancellations).
  • Check-in/check-out rules(arrival times, guest requirements, local regulations).
  • Additional fees(resort fees, service charges, local taxes).

Before confirming a booking, users must review and agree to the hotel’s specific terms and conditions.

  1. Booking Process

3.1 Directly Bookable Products

  • Some MBPs are instantly bookable via our platform through API-integrated hotel partners.
  • Bookings are confirmed in real time, subject to availability.
  • Payment and cancellation terms are determined by the hotel.

3.2 Enquiry-Based Bookings

  • Some MBPs require an enquiry process, where travel agents communicate directly with hotel partners.
  • Booking confirmation is only finalized once the hotel accepts the enquiry and provides confirmation.
  1. Payments & Fees
  • Payment policiesvary by hotel partner and will be clearly outlined during the booking process.
  • Payment may be required at the time of booking or according to the hotel’s deposit and balance payment schedule.
  • Wedo not handle guest payments directly; payments are processed through approved payment methods on our platform.
  1. Cancellations, Modifications & Refunds
  • Cancellation and refund policies are determined by each hotel partner and vary based on booking terms.
  • Travel agents must review the specific cancellation conditions before confirming a booking.
  • If a booking is canceled or modified, any refund or penalty is subject to the hotel’s policy, and we are not liable for any non-refundable amounts.
  • If a hotel partner fails to honor a booking, the matter must be resolved directly between the travel agent and the hotel, as we do not assume liability for hotel actions.
  1. Booking Amendments & Special Requests
  • Any modifications to an existing booking (e.g., date changes, guest name changes, special requests) are subject to hotel partner approval.
  • Special requests (e.g., early check-in, late check-out, room preferences)are not guaranteed and are subject to availability.
  1. Travel Agent Responsibilities

Travel agents using our platform must:

  • Ensure guest details are accurate when making bookings.
  • Comply with the terms and policies of hotel partners.
  • Handle client communications and manage expectations regarding cancellations, modifications, and refunds.
  • Ensure payment obligations are met according to the hotel’s terms.

We are not responsible for any disputes between travel agents and their clients.

  1. Platform Limitations & Disclaimer
  • We act as a facilitation tool for travel agents and cannot guarantee:
  • The accuracy of hotel descriptions and images.
  • Hotel availability, pricing, or quality of service.
  • The success of any booking modification or cancellation request.
  • However, we will take reasonable steps to ensure the correctness of information displayed on our platform, including working closely with hotel partners to maintain up-to-date listings.
  • We are not liable for any disputes, service failures, or issues that arise between a travel agent and a hotel partner.
  1. Force Majeure & Unforeseen Circumstances
  • We arenot responsible for cancellations or disruptions due to force majeure events, including but not limited to:
  • Natural disasters
  • Government travel restrictions
  • Pandemics or health emergencies
  • War, strikes, or unforeseen operational failures

Any refunds or modifications due to such events will be subject to the hotel partner’s policies.

  1. Dispute Resolution
  • Any disputes regarding bookingsmust be resolved directly between the travel agent and the hotel partner.
  • We may, at our discretion,assist in communication between parties but are not liable for resolutions or compensations.
  • Disputes relating to our platform’s functionality or policies fall underthe laws of England and Wales and are subject to the jurisdiction of the courts of England and Wales. 
  1. Amendments to the Booking Policy
  • We reserve the right toupdate this policy at any time.
  • Users will be notified of significant changes via email or platform notification.
  • Continued use of our platform after an updateconstitutes acceptance of the revised policy.
  1. Compliance with Local Laws and Regulations
  • Legal Compliance:Travel agents and their clients are responsible for ensuring that all bookings and travel arrangements comply with local laws and regulations of the destination, including visa requirements, health regulations, and any other legal obligations.
  1. Insurance Recommendations
  • Travel Insurance:We strongly recommend that travel agents advise their clients to obtain comprehensive travel insurance that covers cancellations, medical expenses, personal liability, and loss of personal belongings.
  1. User-Generated Content
  • Accuracy of Information:While we strive to ensure the accuracy of information on our platform, we rely on hotel partners and users to provide accurate and up-to-date information. Users are encouraged to report any discrepancies or inaccuracies they encounter. 
  1. Intellectual Property Rights
  • Content Usage:All content provided on our platform, including text, graphics, logos, and images, is the property of Jointheflok Limited TA Reservest or its content suppliers and is protected by international copyright laws. Unauthorized use of this content is prohibited. 
  1. Limitation of Liability
  • Indirect Damages:In no event shall Jointheflok Limited TA Reservest be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our platform or services.
  1. Severability
  • Enforceability:If any provision of this Booking Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Booking Policy unenforceable or invalid as a whole.
  1. Entire Agreement
  • Comprehensive Terms:This Booking Policy, along with our Terms and Conditions and Privacy Policy, constitutes the entire agreement between the user and Jointheflok Limited TA Reservest regarding the use of our platform and services.

Acceptance of Booking Policy

By using our platform and making bookings through Jointheflok Limited TA Reservest, you confirm that you have read, understood, and agreed to this Booking Policy.